Frequently Asked Questions

Shipping & Delivery

How long it will take to receive my custom-made bag?
After our expert designers review your order for quality and accuracy, your Laudi Vidni bag will be handed-crafted by our skilled Chicago manufacturing team and will ship within 3 weeks from your order date. We ship all orders via UPS or FedEx ground, so you should receive your order within 4 weeks, depending on your location.
How much does shipping cost?
We offer free shipping within the continental United States. Shipping to Alaska and Hawaii is $20.
Does Laudi Vidni ship outside the US?
We do! You'll see your shipping rates at checkout. Recipient will be responsible for custom clearance, local taxes and duties.
How do i track my order?
When you bag ships, you will be notified of your tracking information via the email address included in your order.

Returns

What if i don't like my laudi vidni bag?
If you don't love your bag for any reason. We'll take it back. It's that simple. We accept returns within 7 days of receipt on bags that are unused, are not monogrammed, and in their original condition. We do not accept returns or issue refunds on gift cards. We do not accept returns on bags or accessories that have been monogrammed.
How do i make a return?
Contact us to let us know the issue and receive a return-shipping label. If we can fix the problem, we'll do so and then ship it back to you at our expense. If we can't fix it, we'll exchange it or refund your purchase.

Guarantee

Do you guarantee your bags?
Absolutely! You can customize with confidence! With our You’ll Love It Guarantee, if you don’t love your bag for any reason, we’ll take it back. Just contact us within 7 days of receiving your bag and we’ll send you a return-shipping label.